What Went Awry at Wells Fargo? The Beaten Path of a Toxic Culture
An environment producing a specific type of interactions between managers and staff has been cited by current and former employees alike.
But how can a toxic culture develop in a way that is diametrically opposed to everything leaders supposedly say and stand for? The answer lies in a variation on the classic “Do as I say, not as I do” admonition. Employees will get their cultural cues not from what management says but from what it signals.
From The New York Times
To return to the newsletter page, click here.