What Went Awry at Wells Fargo? The Beaten Path of a Toxic Culture

An environment producing a specific type of interactions between managers and staff has been cited by current and former employees alike.  

But how can a toxic culture develop in a way that is diametrically opposed to everything leaders supposedly say and stand for? The answer lies in a variation on the classic “Do as I say, not as I do” admonition. Employees will get their cultural cues not from what management says but from what it signals.

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From The New York Times

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